Last Updated: September 17, 2026
At Maxgrapesy, we aim to provide high-quality clothing products and a smooth shopping experience. Please read our refund and cancellation policy carefully before placing an order.
1. Order Cancellation
You may request cancellation of your order before it has been shipped.
Once an order has been shipped, it cannot normally be cancelled. You may instead be eligible for a return or exchange according to our return policy.
To request cancellation, contact our customer support as soon as possible with your order number.
2. Refund Eligibility
A refund may be available in the following situations:
- You received a damaged product.
- You received an incorrect product.
- The product received is defective or has a manufacturing issue.
- Your order was cancelled before shipment and payment was already made.
- Maxgrapesy is unable to fulfil your confirmed order.
For damaged, defective, or incorrect products, you may be required to provide clear photographs or videos of the product and packaging for verification.
3. Non-Refundable Situations
Refunds may not be provided for:
- Products damaged after delivery due to customer handling.
- Products that have been washed, worn, altered, or otherwise used.
- Products without original tags or packaging, where applicable.
- Products returned after the applicable return period.
- Products damaged because of incorrect washing or care instructions.
- Change of mind, where the product does not qualify under our return/exchange conditions.
4. Refund Process
Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.
If your refund is approved, the amount will be processed to the original payment method, wherever applicable.
The time required for the refund to appear in your account may depend on your bank, card issuer, UPI provider, or payment gateway.
5. Return Shipping
If the product is defective, damaged, or incorrectly delivered due to an error on our part, Maxgrapesy may arrange or reimburse eligible return shipping, subject to verification.
For other eligible returns, return shipping charges may be the customer’s responsibility.
6. Exchange
Eligible products may be exchanged for another size or product, subject to availability and our applicable return conditions.
Customers should contact Maxgrapesy before sending a product back for an exchange.
7. Sale & Discounted Products
Products purchased during special sales, clearance offers, or promotional campaigns may have different return, refund, or exchange conditions. The applicable terms will be communicated on the product or offer page.
8. COD Orders
For Cash on Delivery (COD) orders, no refund can be issued until payment has been successfully collected.
If an eligible COD order is subsequently approved for a refund, we may request the customer’s bank or other required payment details to process the refund.
9. How to Request a Refund or Cancellation
To request a refund, return, exchange, or cancellation, please contact Maxgrapesy Customer Support with:
- Order number
- Customer name
- Registered mobile number/email
- Reason for the request
- Photos/videos, if the product is damaged or defective
Our team will review the request and provide further instructions.
10. Policy Changes
Maxgrapesy reserves the right to update or modify this Refund & Cancellation Policy at any time. Changes will be published on this page with the updated date.
Contact Us
Maxgrapesy
Youth Fashion & Clothing Brand
Website: maxgrapesy.com
For refund, cancellation, return, or exchange assistance, please contact our customer support through the contact details provided on our website.
By placing an order with Maxgrapesy, you acknowledge and agree to the applicable terms of this Refund & Cancellation Policy.